Shipping Policy

We make every effort to process and ship every order within 24-48 hours. Depending on your location in India, your order should arrive within 3-7 business days.

During weekends, festivals, and public holidays, courier partner delays, political disruptions, and other unforeseen circumstances, delivery may take longer.

In addition to the foregoing, there may be some unanticipated disruptions/local restrictions as a result of the COVID-19 situation.

We provide FREE shipping on all orders that exceed a certain minimum order amount, which is announced from time to time.

We also accept cash on delivery. You should consider the shipping rates displayed during the checkout process to be final.

Return and Refund Policy

Within two days of delivery, the products can be exchanged or returned. Returns will not be accepted in the following circumstances:

-The product has been harmed as a result of misuse or overuse.

-The customer uses or modifies the product

-If the request is made after two business days of order delivery

Our customer service team will carefully consider refund requests.

Cancellation of an Order

We allow you to cancel your order before it is processed. We are unable to cancel an order once it has been processed and shipped.

You can cancel your order by contacting our Customer Care team and providing your order number.

Cancellation typically takes one day after confirmation via email at info@healios.co.in

Refund Policy

In the event of a return or cancellation, the refund will be initiated once the product has been returned to us and the quality of the returned products has been verified by us.

Prepaid orders - The amount will be credited to the account used to make the payment. The amount may take 7-10 business days to appear in your account.

Cash on Delivery - The amount will be transferred to your Paytm account or bank account based on your preferences and the information you provided to us.

Once the request is processed, a refund will be issued, and if you are still contacted for delivery, please decline.